Customer Support

Trade Assurance

What is the Trade Assurance service?

Trade Assurance is a free service offered by, designed to help build up trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.

You'll be covered if:

- Your products are not shipped on time as per the order contract

- Your products do not meet the quality standards as per the order contract

If dissatisfied with the order, you can apply for refund. If supplier agrees on your refund request, money will be returned to you. If not, Clickuu will step in to arbitrate.