Customer Support

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Why cannot I receive the Email verification code?

If you do not receive email verification code, please check the situations below:

1. Make sure you have clicked the “click here to get verification code” button, otherwise code will not be triggered.
2. Your email code may take up to 10 minutes to arrive (depends on your local mobile operator). Do not repeatedly clicking;
3. Check if your mailbox works, or if it goes to trash/spam folder or mailbox is full;
4. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later;
5. Check with your email operator to see whether they blocked the verification code email.
Note: Verification code expires in 15 mins. If expired, please try again.

How do I change my email address?

I didn't buy anything. Why I received an order confirmation email?
First, check if any order has been placed under your account. Click here to check orders.
If no order found, check if there is any suspicious links in the email. If yes, don't click or sign in to the link. If you believe it is a phishing email, please report it to us.

What can I do if I forgot my password?

1. Click “Forgot Password” on the Sign In page.

What can I do if I failed to sign into my account?

If you cannot sign in to your account, here are some suggestions:
1. Please ensure you have entered the correct registered email address and password.
2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.
3. Please don't enter blank spaces before and after password.

How can I register an account on

To register an account at, follow the steps below.

1. Go to Login page, click Join Free to register an account.