Customer Support

Safety & Security

What can I do if someone signed into my account?

If you suspect your account is used by someone without consent, please follow below steps:

1, If you still can sign into your account, please change your password directly and change your registered email adress and run antivirus program on your computer. Besides, please change password of your login mailbox, delete the hacker’s product and check if he ever modifies other information in your account.

2, If your password has been changed without your concern: For free member, please click here to contact our service team directly for help.

I didn't buy anything. Why I received an order confirmation email?

First, check if any order has been placed under your account. Click here to check orders.